Returns
Last updated: August 25, 2026
What this covers
ASIC miners are industrial machines, not apparel. We do not run a 14-day no-questions EU fashion return on every listing. The rules below match how we actually handle a crate, a DOA hashboard, or a hosted contract.
Unused freight orders
If the miner arrived, you have not powered it, and the original packaging is intact, email support@hashrate.farm within 7 days of delivery. We will confirm an RMA. You pay return freight unless we shipped the wrong SKU. Refund is the product price minus outbound freight we already spent, once we inspect the unit in Oman.
Dead on arrival
If a new unit fails to hash on first power-up with a sane PSU and firmware, contact us within 7 days with photos, a short video, and the serial. We repair, replace, or refund at our choice after we see the fault. Physical return of a 30kg miner is not always the fastest path — we may ship a board or a replacement instead.
Hosted miners
A hosted listing is hardware that stays in our facility. There is no consumer parcel to send back. Cancel before we rack it and we refund the unused hardware and unused hosting. After it is hashing, remaining hosting may be unused-day credited; the machine itself is not a mail-back return.
Cloud mining and hashrate rental
These are service contracts, not goods. Unused prepaid time can be discussed before activation. After hashrate is delivered, that window is consumed. Mining payouts are not a guaranteed yield — see Terms of Service.
How to open a return
Write to support@hashrate.farm or call +968 9554 7063. Include order ID, serial, and what you want (repair, replacement, or refund). Shipping details live on the shipping page.